FAQ

Frequently Asked Questions

Get all of your need-to-know Salt Lake Comic Con information in one stop on our FAQ Page. Find details about our ticketing system, registration, special events, and more.

GENERAL

What is Salt Lake Comic Con?

Salt Lake Comic Con is a world-class pop culture phenomenon that brings the best in entertainment to the Intermountain West. With celebrity guest Panels, Autograph signings, Photo ops, gaming competitions, cosplay contests, special events, KidCon, and the Film Festival, there is something for everyone.

Salt Lake Comic Con gives fans up-close and personal interaction with their favorite actors, authors, artists, and stars. With guests from TV shows and films such as Star Wars, Star Trek, Doctor Who, Harry Potter, Firefly, The Walking Dead, and more, Salt Lake Comic Con is the ultimate fan celebration!

What is FanXperience?

Salt Lake Comic Con FanXperience is an exclusive fan convention featuring the best in geek and pop culture, including movies, television shows, gaming, sci-fi, fantasy and more. FanX is also produced by Dan Farr Productions. This event will give the fans a more intimate FanXperience than large-scale events like Salt Lake Comic Con.

What’s the difference between Salt Lake Comic Con and FanXperience?

FanX may focus on particular fandoms (Star Trek: The Next Generation at FanX 2014, Doctor Who at FanX 2015 and 2016, and Buzz Aldrin at FanX 2016), and can feature a special paid panel event called the Ultimate Xperience. The goal of FanX is to provide a high quality, once-in-a-lifetime experience for every attendee.

How many people attend your events?

In addition to creating a high-caliber fan experience, Salt Lake Comic Con shatters records. We currently hold the records for the largest first-year comic con in North America, the largest comic con per capita in North America and the third largest comic con in the country. Legendary Comicbook creator Stan Lee declared Salt Lake Comic Con “the greatest comic con in the world!”

See previous attendance numbers here.

When and where is Salt Lake Comic Con 2017?

Salt Lake Comic Con 2017 will take place on Thursday, September 21 through Saturday, 23, 2017 at the Salt Palace Convention Center in Salt Lake City, Utah.

Show Hours subject to change.

Thursday, September 21, 2017

8:00 AM – Salt Palace opens and Registration begins

1:00 PM – Vendor Floor opens to VIP & Gold

2:00 PM – Vendor Floor opens to General, Panels begin

9:00 PM – Vendor Floor closes, Last Panels start

Friday, September 22, 2017

8:00 AM – Salt Palace opens and Registration begins

10:00 AM – Vendor Floor opens to VIP & Gold

11:00 AM – Vendor Floor opens to General, Panels begin

8:00 PM – Vendor Floor closes, Last Panels start

Saturday, September 23, 2017

8:00 AM – Salt Palace opens and Registration begins

9:30 AM – Vendor Floor opens to VIP & Gold

10:00 AM – Vendor Floor opens to General, Panels begin

7:00 PM – Vendor Floor closes

8:00 PM – Last Last Panels start

What and where is the PreRegistration Event and Registration?

Pre-Registration is a chance to come early and get wristbands prior to the event. Wednesday, September 20, 2017 from 10am -7pm at the South side of the Salt Palace Convention Center in Salt Lake City. During the event, Registration will be open from 8am- 8pm September 21 through 23, 2017. Click here for more information.

Where do I submit feedback and awesome content to you?

We appreciate all feedback, ideas and suggestions, as well as images, videos, memes, interesting links or other content through the General Contact form. We do our best to respond right away. However, please be patient as in some cases it may take up to 7 business days of processing time for your email submissions.

If you would like a certain Celebrity Guests or Vendors to attend, we suggest you “like” their official Facebook page and reach out to them about our events on their official social media accounts. Word of mouth is the best advertising we could ask for.

What is the best way to stay in the loop for news and announcements about Salt Lake Comic Con?

Please stay tuned to our Newsletter and Social Media pages, as well as join our Facebook group for the latest info.

TICKETING

When will tickets for Salt Lake Comic Con 2017 go on sale?

Salt Lake Comic Con 2017 tickets will go on sale on Friday, April 7, 2017 at 12:00pm (MST). See our ticketing page.

Will there be a Loyalty Launch for Salt Lake Comic Con 2017?

Yes. We will offer our best discount (30% off ) for early supporters starting on Friday, April 7 through May 18, 2017. After the deadline, tickets will be 15% off for a limited time.

Will there be a Share Rewards program for 2017? What is it?

Yes! Fans who sign up for the Share Rewards program will be given a unique affiliate link they can share. They will earn points for every ticket sold through their link that they can redeem for cool stuff from Salt Lake Comic Con, including admission tickets. Find out how to join the Share Rewards Affiliate program here. These points are unique to each event and do not roll over.  

How do I upgrade my tickets?

Simply go back into your GrowTix order confirmation email and click on the green button that says, “Upgrade!” Follow the instructions on the next page to select the ticket type you want to upgrade to and pay the difference in price. You may also upgrade your tickets at the event in the Registration Area.

What is a VIP Pass?

A VIP pass is the best way for a fan to experience the show! Maximize your time having fun with express lines for Panels, Photo Ops and celebrity booths. VIPs get the most perks, like collectible merchandise and early entry to the Vendor Hall. See the Ticketing page for full details.

What is a Gold Pass?

Love shopping for collectibles and showing your geek pride? The Gold Pass has all the benefits of a Multipass but with more cool perks, like collectible merchandise and early entry to the Vendor Hall. See the Ticketing page for full

Will I receive an exclusive t-shirt with my VIP or Gold Pass?

If you purchased your VIP or Gold pass during our Loyalty Launch sale ending on Thursday May 18, 2017, you will receive an exclusive t-shirt. See the Ticketing page for full details.

What is a Multipass?

The Multipass is a great way to experience all three days of the show! This pass includes admission to Salt Lake Comic Con only. See the Ticketing page for full details.

Can I buy a VIP or Gold Pass for just one day?

No. The VIP and Gold Passes are an exclusive experience for all three days of the event only. Single Day Passes are available if you wish to only attend for one day.

Can I still meet the celebrity if I don’t get a VIP Pass?

Yes, all attendees can meet celebrity guests by purchasing a Photo Op or Autograph Session. Those with VIP Passes have express lines for Photo Ops, Autographs, and Panels.

Can I share my VIP Pass, Gold Pass, or Multipass with my friend/family?

No. VIP Passes, Gold Passes, and Multipasses can only be used by one person. It is an RFID wristband registered to one person’s name and has to be worn all three days.

If I have a VIP Pass or Gold Pass and my friend/family member has a Multipass, can they get early entry to the show floor with me?

No. All attendees over the age of 8 who wish to take advantage of VIP or Gold benefits, including early show floor entry, must have their own VIP or Gold Pass.

Can I gift my pass to somebody else?

Yes. You can physically give the printed QR code voucher to them to bring to the show and go into the GrowTix ticketing system to change the name on the ticket to their name. Once you know who you are giving your ticket to, you just need change the ticket into their name. To do so, go to your confirmation page and click on the light blue button that says, “edit” next to the current name.

Can I donate a ticket to a charity?

Yes! To do so:

  1. Visit the Salt Lake Comic Con ticketing page to review ticketing options, or go directly to the GrowTix ticketing portal.
  2. Select the number of tickets you would like to donate under “Thursday Pass (Donation).”
  3. Enter your payment information and click “Submit Order.”
  4. You will be prompted with a product survey. Select the charity you would like to donate the ticket to from a dropdown list.

Can I buy tickets at the door?

You can buy them at the door, but there is always the chance tickets sell out. Tickets purchased at the event do not qualify for the pre-order discounts, perks, or incentives. All tickets purchased at the event will be an additional $5.

If I can’t attend for some reason, can I get a refund for my ticket?

Salt Lake Comic Con events have a no-refund policy. Please make other arrangements for your ticket such as gifting it away. Salt Lake Comic Con’s policy is no resale of Tickets, Photo Ops, Autographs, or other GrowTix products to protect Dan Farr Productions from fraudulent sale of tickets.

I am having a problem with my tickets! Help!

For registration and ticketing support, please submit a request through the Ticket Support form.

SHIPPING

Will my items be shipped to me?

Yes, if you buy your passes before the Shipping Deadline, Monday, August 14, 2017 at 11:59PM MST.

  • Get your items shipped and walk right into the convention. (There is a shipping fee for this.)
  • Save $5 compared to at-the-door prices.

Discounted admission tickets for Salt Lake Comic Con 2017 (i.e. Teacher, Military, Student, First Responder) WILL be shipped if purchased by Monday, August 14, 2017.

Buy before September 21, 2017 but after August 14, 2017

  • Save $5 compared to at-the-door
  • No shipping options

Buy at the show:

  • $5 more for any ticket
  • VIP usually sells out

RFID WRISTBANDS

What is the RFID system?

Salt Lake Comic Con is using RFID (Radio Frequency Identification) wristbands. These are individual and personalized to your ticket through a unique microchip in the wristband. This will make your convention experience better, smoother, easier, FASTER, and more fun!  These microchips also ensure counterfeiters can’t make or sell fake SLCC wristbands.

What is an RFID wristband?

Your wristband is your ticket to the event. It is the same as cash. This wristband is non-refundable and non-transferable. You must wear your wristband at all times while attending the convention.

How do I get the RFID wristband?

All tickets for ages 9+ automatically receive the RFID wristband, which will be mailed out in advance if order is placed by the wristband shipping deadline, Monday, August 14, 2017, and is subject to change. Wristbands are mailed out in batches. You will receive an email from GrowTix when your order is pulled for shipping. Please allow up to 10 business days for it to arrive. An additional shipping charge is mandatory for purchase and collected as part of the checkout process. Once you receive the RFID wristband, you will have to activate it online in your name and can then use it as your ticket to enter the event. If you are purchasing your ticket after the deadline, you will need to pick up your wristband at Pre-Registration or Registration at the event. Discounted admission tickets for Salt Lake Comic Con 2017 (i.e. Teacher, Military, Student, First Responder) WILL be shipped if purchased by Monday, August 14, 2017.

How do I activate my RFID wristband? Why do I need to?

Activating your wristband is required. Activate your wristband by visiting SaltLakeComicCon.com/RFID. Once activated, we can look up your wristband in the system and replace it if it has been lost. Activating your wristband will also allow you to breeze past the Registration Lines and head right to the Entrance Line to keep things moving so you spend your time having fun.

Can you replace my wristband if it has been lost?

We can only replace your wristband if it has been activated. If you lost your wristband, you will need to go to Pre-Registration or Registration at the event to get a new one and have your old one deactivated. Please note that there will be a $5 fee assessed for all lost wristbands that have to be replaced.

When will I receive my RFID wristband?

We have not started shipping orders just yet, stay tuned for an announcement! All ticket wristbands will be mailed out in advance if order is placed by the wristband shipping deadline 8/14/2017, and is subject to change. Wristbands are mailed out in batches. You will receive an email from GrowTix when your order is pulled for shipping. Please allow up to 10 business days for it to arrive. This applies only to orders shipped within the continental U.S. (excluding Southern states), and is dependent on the mail carrier for timely delivery. Discounted wristbands for teachers, students, military, first responders and seniors (60+) and promotional discounted tickets will be shipped if the order is placed by the shipping deadline 8/14/2017.

What if I won my ticket, will I still be mailed my RFID wristband?

For those who won their ticket vouchers, you will need to pick up your wristband at Pre-Registration or Registration at the event.

How do I get a children’s wristband for my child?

Green or white/black checked paper wristbands are for kids ages 2-8. These do not have RFID chips in them. Each adult pass will include two $5 vouchers until Thursday, May 18, 2017. These can be used for admission for two children ages 2-8. Babies under 2 years old do not require a wristband for admission. For children ages 9 through high school, we suggest you purchase a Student Pass. If you order passes after this deadline, the Child Passes are no longer free and will cost $5. If you did qualify for the free passes and you have more than two children per adult pass, you will need to pay $5 for additional Child Passes.

What is the Wristband Shipping Deadline?

The shipping deadline is 8/14/2017 at 11:59pm MST. All orders purchased after this date will need to come to our Pre-Registration and Registration events. If you did not receive a child’s pass with your adult pass in the mail AND you ordered before the deadline (5/18/17), you can still pick these child wristbands up at our Pre-registration or Registration events. We will not be shipping anything out after this date.

Do I still have to print out my ticket now that it’s an RFID wristband?

Your wristband is your entry to the event. You do not need to print out your pass if you already have your wristband and have activated it in your name. We do, however, recommend printing out and bringing the QR code for any other products you may have purchased such as Photo Ops, Autographs, and tickets to Paid Special events and Ultimate Xperiences, or in the case where you did not receive your wristband and have to pick it up at the event.

Can’t I use my smartphone or tablet to bring up the ticket and enter?

Yes. If you can pull up the ticket/product’s QR code on your smartphone or tablet, you can use that instead. If you can’t do that, just bring your ID and the credit card you used to purchase the ticket to Registration and we can look up your ticket in our system.

What is RFID Registration all about? Why do I need to Register my RFID band?

If you buy in advance before the wristband shipping deadline of 8/14/2017, your wristband will be shipped to you and you will not need to attend Registration or Pre-Registration.

If you do not buy your ticket by the wristband shipping deadline of 8/14/2017, do not receive your wristband in time, were gifted your ticket from somebody, won your ticket, or otherwise had a problem receiving your wristband, you will have to attend Pre-Registration or wait in the Registration line at the Salt Palace before you can enter the event. Please plan accordingly. We typically offer Pre-Registration the day before the event at the Salt Palace Convention Center. We highly recommend attending Pre-Registration.

If I have to leave, how do I re-enter with my RFID wristband?

RFID scanners will be located near the exits. To ensure that your re-entry is as smooth and quick as possible, please make sure that you scan yourself out as you leave. If you do not scan yourself out of the building, you will have to go to a Customer Service booth (which may have a line) to get your wristband reset.

What is included in my shipped package? Will I need to pick anything up at the event?

Your wristband and instructions on activating it will be included in your package. Your activated wristband is your credential to get into the show. For Gold and VIP Passholders, it will also include your lanyard, badge, t-shirt (if applicable), and small collectible. Anything additional, such as posters, will be picked up at Registration at the event.

I did not receive / there is a problem with my wristband that was shipped to me.

Please email us at RFID@slcomiccon.com and your wristband issue will be resolved promptly.

DISCOUNTED TICKETS

Are you offering any discounts?

We offer a 15% discount to students, teachers, military, veterans, first responders and senior citizens (60 and over). Proof of eligibility is required upon entry into the event. To receive the discount, visit the Ticketing Page and click on the discount button at the bottom.

Will my Discounted Tickets for Salt Lake Comic Con 2017 be mailed?

Yes, if you purchased your Discounted pass before the shipping deadline on August 14, 2017.

Who is considered to be a First Responder?

First Responders are those who arrive first at the scene of an emergency, such as EMTs, police, and firefighters with proof of eligibility.

Are Veterans eligible for the Military discount?

Yes, with proof of eligibility.

What is age range for the senior citizen discount?

The senior citizen discount is reserved for ticket buyers aged 60 years old and older.

What is age range for student passes?

For children ages 9 through high school, we suggest you purchase a Student Pass. Student pass can also be used by homeschoolers and college students.

I’m an out-of-state college student. Can I still get the student ticket pricing?

Yes. Please bring a current school ID or transcript to the convention in order to enter using your discounted ticket. If you are not a student, if your ID is no longer valid or if you attempt to enter without presenting your student ID, you will have to pay the difference in order to enter the convention. Your student ID is considered valid if you were a student within 9 months of the event.

How do I qualify for the teacher’s discount?

You will need to verify your qualification through documentation, e.g. presenting your school ID, a copy of your teaching certificate, a copy of your diploma, etc. Retired or currently unemployed teachers still qualify if they bring their qualifying paperwork to the convention.

If I am in the military / first responder / senior citizen / teacher / student, can I use my discount to buy tickets for my family?

No. Each person needs to be a military member/first responder/senior citizen/teacher /student in to qualify for this discount.

ZipQ

What is ZipQ?

It’s a reservation system for panels in the Grand Ballroom. ZipQ allows attendees to make a reservation for a panel in order to spend less time in line.

How do I make a ZipQ Reservation?

  1. Visit the ZipQ kiosks outside of the Grand Ballroom exits
  2. Tap your wristband to see the list of panels with available ZipQ reservation spots
  3. Select the panel you’d like to attend
  4. When you see a confirmation, you have a reservation for the panel
  5. Return to the ZipQ line at the north end of the Grand Ballroom at least 15 minutes before the panel and you’re in!

What do I do once I’m inside the Grand Ballroom?

There is a designated ZipQ seating area inside the Grand Ballroom where you will have one seat available for your use. You’re welcome to sit outside of this area if there is an available seat.

Once the panel is over, you will need to vacate the seat in the ZipQ area. You are, however, welcome to sit in any other open seat in the ballroom. If you have a ZipQ for two consecutive passes you will need to exit the ballroom and join the ZipQ line at the back or find a seat outside of the ZipQ section. The only way to be seated in the ZipQ section is to have a ZipQ reservation and enter through the ZipQ line.

Why use ZipQ?

ZipQ has two main benefits. First, those who get in will know prior to the event that they will be able to attend the panel. Second, those who get to attend the panel will not have to wait in line for hours.

Which panels will ZipQ reservations be available for?

ZipQ will be available for all panels in the Grand Ballroom.

Will those with a ZipQ reservation be guaranteed a seat?

We cannot guarantee a seat as the fire marshal determines the final seating of the room at any given time, but there will be seats in the ZipQ line for each reservation that is available.

CHILDREN

Is Salt Lake Comic Con a family friendly event?

Yes! We encourage families to attend together. There is plenty for kids to see and do.

What is KidCon?

KidCon is an area of the convention that is specifically for children to enjoy. Activities such as Princess Tea Party, Wizard Crafts and Wizard Training are just a few of the things kids of all ages have enjoyed before!

What are the Child Passes for?

Each adult pass will include two $5 vouchers until Thursday, May 18, 2017. These can be swapped for admission for two children. Babies under 2 years old do not require a wristband for admission. For children ages 9 through high school, we suggest you purchase a Student Pass..

If you order passes after this deadline (May 18, 2017) the Child Passes are no longer free and will cost $5. If you did qualify for the free passes and you have more than two children per adult pass, you will need to pay $5 for additional Child Passes.

For children and teens 9-17 years of age, we suggest you purchase a Student Pass.

I have a VIP ticket, can my young child get in early with me?

Yes, if your child is 8 years old or younger. Except for in the case of Special Events for which there is an extra charge, in which case every individual attending, including children, will need their own ticket. Attendees aged 9 + will need to purchase their own Gold or VIP ticket in order to qualify for early entry perks.

How do I get a children’s wristband for my child?

Green or white/black checked paper wristbands are for kids ages 2 to 8. These do not have RFID chips in them. Each adult pass will include two $5 vouchers until Thursday, May 18, 2017. These can be swapped for admission for two children ages 2-8. Babies under 2 years old do not require a wristband for admission. For children ages 9 through high school, we suggest you purchase a Student Pass. If you order passes after this deadline (May 18, 2017) the Child Passes are no longer free and will cost $5. If you did qualify for the free passes and you have more than two children per adult pass, you will need to pay $5 for additional Child Passes.

Can I bring my stroller?

Yes. Strollers are allowed but please be courteous to fellow attendees.

Do you have a  place I can nurse/pump?

Yes. There will be a private place with chairs, outlets, and a table.

CELEBRITY GUESTS

Which celebrity guests will be at Salt Lake Comic Con 2017?

The first round of guests attending Salt Lake Comic Con 2017 will be announced at our press conference on Thursday, May 18, 2017. Stay tuned for announcements on social media and our newsletters.

Will the guests from previous Salt Lake Comic Con events be coming to Salt Lake Comic Con 2017?

Not necessarily. While some celebrity guests have attended multiple Salt Lake Comic Con and FanXperience events, guests are only booked for one Salt Lake Comic Con event at a time.

How do I meet the celebrity guest I am coming to see?

Salt Lake Comic Con provides a wonderful opportunity to meet special guests. Each celebrity will have their own booth and times when everyone and anyone in attendance can meet them. While it is generally free to talk to celebrities at Celebrity Row, some do require the purchase of an Autograph in order to meet them, depending on their agent. Professional Photo Ops and Autographs will also be available and provide the opportunity to meet a guest.

How can I suggest guests to come?

Please submit guest suggestions through the General Contact form or join our Facebook Group to take part in polls and surveys, and to share your thoughts with the group.

Can I reach out to the celebrities to invite them myself?

It is great when a lot of fans encourage celebs to come to Salt Lake and does help them get interested. It is appropriate to request for the celebrity manager to contact Producer Dan Farr directly to negotiate the terms of their participation.

I’m an agent or manager for an actor or comic artist who would like to attend your show as a guest. Whom do I contact?

Agents and celebrity managers are welcome to contact our Producer Dan Farr directly through the General Contact form to negotiate the terms of their participation.

Can I bring a gift to give to my favorite celebrity?

Due to security considerations and guest concerns, you may not give gifts to guests. Please note that because guests usually travel by plane, they are unable to take gifts home with them in any case. The vast majority of celebrities do not take their gifts with them, nor do they ask for them to be sent.

Are all guests guaranteed to show up?

All guests that we announce have committed to attend the show. As is standard practice at comic con events around the country, they have the right to cancel if there are circumstances that require it. If one of our announced guests cancels their appearance, we will do our best to replace them with a similar and comparable guest.

What if a guest cancels? What happens to my photo ops and autographs I already purchased?

It is rare, but it can happen. When a guest cancel their appearance and you already per-purchased their Photo Op or Autograph, you have the option to either swap that Photo Op or Autograph to another product of equal or greater value or request a refund. To upgrade or swap your voucher, simply open the Photo Op or Autograph voucher email that was sent to you from GrowTix and go into your order. Click the green button that says “Swap or Upgrade!” Select the pass/Photo Op/Autograph you would like to exchange or upgrade to and pay the difference if applicable. We highly recommend printing and bringing with you to the event a printed copy of the QR code for each Photo Op and Autograph that you purchased for the fastest processing and best time optimization at the event. If you would simply like a refund, please email us at support@slcomiccon.com.

PHOTO OPS

A step by step Guide to Photo Ops can be found here.

What are Photo Ops?

Photo Ops are opportunities to have a professional photo taken of you with your favorite celebrity guest by a professional photographer in the Celebrity Photo Ops Area. You will receive an 8×10 print of the photo and can purchase extra digital prints for $10 which will be emailed to you. Photo Ops need to be purchased separately from the admission ticket. A celebrity may do several Photo Op sessions throughout the day.

Please note that Photo Op Sessions move very quickly. If you want a more one-on-one experience, we suggest visiting the Celebrity Guest in Celebrity Row for an Autograph.

When should I show up for my Photo Op Session?

Epic Photo Ops will assign you a time. It is imperative that you arrive to your assigned photo op session in the Photo Op area at the latest 15 minutes before your time. They will NOT hold the celebrity for the entire session if the line has emptied. If you are late and the line has emptied, we cannot guarantee you will get your Photo Op with that celebrity. If you do miss your time for that Photo Op, no refund will be given. So please manage your time wisely and check the Photo Op schedule for any updates.

How much are the Photo Ops?

The prices for Photo Ops vary for each celebrity guest. Usually, they range from $40 – $75 each. Group Photo Ops of multiple celebrity guests from the same fandom may range up to $125 – $250 depending on the number of celebrity guests in them.

How does the VIP line work for Photo Ops? (Policy change 4/4/17)

We have updated our VIP Photo Op Line Policy for Salt Lake Comic Con 2017 and future events in order give VIP passholders a better experience. To use the VIP line, you must have a VIP Pass. Even if the Photo Op Session was purchased by a VIP passholder.

If you are taking a group photo, you can wait in the VIP line if all members of your group ages 9+ have a VIP pass. Otherwise, you will need to join your group in the GA line, abandoning your VIP line-up time assigned to you by Epic Photo Ops. Children ages 8 and younger can join you in the VIP line without a VIP Pass.

How many people are allowed to pose in the Photo Op?

You can have up to three other people (for a total of four) in the Photo Op with you unless specifically stated. Infants 1 year and younger do not count towards this total. If you want more than four people in your picture, you must purchase a second Photo Op Session.

Can’t I just take pictures with celebrities at their table?

Some celebrities allow you to take pictures with them at their table with your own camera. Not all guests or agents allow this and you will have to check with their attendant. Those that do will most likely charge a fee.

Can I take pictures of the celebrities as I walk past Celebrity Row or while I’m in line?

No. Per the request of our guests and their managers, we ask that you please refrain from taking photographs of celebrities as you walk past their table or are waiting in line. Thank you for your cooperation.

Can I buy Photo Ops online?

Yes. Click here for pricing and purchasing information for Photo Ops for select guests. We highly recommend purchasing them ahead of time in order to avoid disappointment. It is hard to tell who will sell out and who will not.

What is the Photo Op Lottery?

When Photo Ops are at a high demand, sometimes we are able to set aside some to sell at a later date. You must have purchased an admission ticket to this event in order to enter the lottery. One entry per email address. An entry gives you the chance to buy a Photo Op or an Autograph, if they are on sale at the same time.

How do I use my Photo Op voucher to purchase a Photo Op Session?

You must redeem your VIP Photo Op voucher towards a celebrity of your choice online. Simply go back into your GrowTix confirmation page and click on the green button that says, “Upgrade!” Follow the instructions on the next page to select the Photo Op you want to upgrade to and pay the difference in price. You MUST redeem them prior to the convention. They will not be honored at the event.

More info on how to use Photo Op vouchers here.

Can I combine multiple Photo Op vouchers for one Photo Op Session?

No. One Photo Op Voucher can be applied towards one Photo Op Session each.

More info on how use Photo Op vouchers here.

Do I need to start lining up several hours prior to my Photo Op to ensure that I get my picture?

No. You will not be allowed to wait in the Photo Op area until it is your time to queue. Once the line moves, it moves very quickly. You will be assigned a line-up time by Epic Photo Ops.

How long do I have to wait to pick up my printed photo or my .JPG?

Photos are available for pick up within minutes of your photo being taken. Digital copies of your photo are emailed out as soon as you pick up and scan out your photo from the Photo Ops area.

I bought the wrong Photo Op. How can I exchange it?

Email support@slcomiccon.com or go to the Epic Photo Op Booth during the convention and ask to exchange your Photo Op for a different time/day. All exchanges are subject to availability.

I have a conflict with my Photo Op time slots, what can I do?

There are 2-3 Photo Ops occurring at any given time. We do our best to schedule them, but sometimes there is overlap with the ones you have purchased. If this happens, you are able to swap out your Photo Op for another one. In order to exchange any Photo Op, you will need to come to the Epic Photo booth at the event and speak with them. All exchanges are subject to availability.

Can I link my photo ops to my RFID wristband?  

Yes! We have implemented a brand new feature. Once you have purchased your Photo Op, go back into your GrowTix confirmation link. Under your Photo Op product name is a KEY code. Click on this KEY code and it will take you to the RFID wristband page. Type in your RFID wristband number. If you have not activated it, it will prompt you to activate it now. Once activate, your RFID account will have an area to attach Photo Ops. The KEY code will automatically populate in this area, or you can type it in now.

You can add as many Photo Ops to your RFID wristband as you want. You can manage all your Photo Ops here and at any time.

AUTOGRAPHS

Where can I get an Autograph from my favorite Celebrity?

Select Celebrities’ Autographs are available for pre-sale online. Most Celebrity Guest Autograph Session will need to be purchased at their table in Celebrity Row in the Vendor Hall during the convention. Cash only.

When will be Celebrity Guests be signing?

Stop by Celebrity Row at the event. Each guest will have a signing schedule posted. If we receive that information ahead of time, we will post in their Facebook Event Pages and it will be available on the official app.

When will Authors be signing?

Author signing times will be posted in the Program Guide and in the Author Signings at the Salt Lake Comic Con 2017 Facebook Event Page, coming soon.

Will I be charged for Autographs?

We leave this entirely up to the guests. Ask their attendant for pricing.

Author signings and photos do not cost extra. Bring or buy your favorite author’s book at the event for them to sign. We will have books on hand for sale at the Shadow Mountain booth.

Most, if not all of our film, TV and voice actors have a fee for purchasing Autographs or will sell you a photograph, book or other item, and then autograph that item for no additional charge. Prices are generally clearly posted at the guests’ tables, but it doesn’t hurt to ask. Most prices range in between $25-$75 for an Autograph.

What is the policy for VIP Autograph Lines? (Policy change 4/4/17)

To improve the VIP experience, we have changed our VIP Autograph Line policy. To use the VIP Autograph Line, you must have a VIP Pass. Children ages 8 and younger can wait in the VIP line with you. Want to wait in line with a friend or family member over the age of 9 that does not have a VIP pass? We ask you to wait it the GA Autograph line.

What is a Standard Autograph?

A Standard Autograph is a celebrity autograph on a 8×10 photo. Usually guests will provide many photos to choose from. If you want your Photo Op signed, purchase a Standard Autograph.

What is a Premium Autograph?

A Premium Autograph is an Autograph on a personal item other than the 8×10 photo that is included with Standard Autograph. Ask the celebrity guests’ attendants for more information at the event.

Can I bring my own items to be signed?

Yes. There might be an additional charge for this once you are at Celebrity Row. This would be considered a Premium Autograph.

Can I ask for an Autograph while I’m getting my Photo Op?

No. Autographs are strictly prohibited in the Celebrity Photo Op area but can be purchased in the Celebrity Row area.

Can I send you an item to get signed by a guest at your show? I won’t be there that weekend.

No, we cannot accommodate this.

I bought an Autograph online, how do I redeem it at the event?

If you pre-purchased an Autograph online, you will receive an email confirmation from GrowTix. Simply go into your GrowTix order and under Order Options, select Print. Bring the printed QR code to the Autograph Redemption booth in Celebrity Row to redeem it for an official Autograph ticket. Once you have your official Autograph ticket, you may go to that Celebrity guest’s table in Celebrity Row to meet them and get the autograph. You may redeem your Autograph QR code at any time during the convention prior to the Autograph signing session. We highly recommend planning your time accordingly and doing this step in advance.

Can I use a credit card to purchase Autographs at the convention?

All Autographs in Celebrity Row are cash only. The only exceptions are the Autographs that have been available for pre-sale on our site. These can be purchased on-site with a credit card at the Autograph Redemption Booth as long as they have not already sold out.

Will you be offering Comic Cash vouchers this time around?

We are no longer offering Comic Cash as of Salt Lake Comic Con 2015.

PANELS / SPECIAL EVENTS / SPECIAL ATTRACTIONS / FEATURES

What Panels will be held?

Salt Lake Comic Con offers hundreds of hours of unique Panel Programming at each event. Celebrity Spotlight Panels are where you can ask your favorite star a question, hear entertaining behind-the-scenes stories, and make once-in-a-lifetime memories. Panel Programming also covers hundreds of geeky topics, ranging from James Bond to the return of The X-Files, to writing workshops, sing-a-longs and more. Panels run even after the vendor floor has closed.

What’s the best way to see the convention schedule?

The official Salt Lake Comic Con Mobile App will give you all the information you need, including the convention schedule; a full list of Panels, special guests and exhibits; a map of the show floor; and up-to-the-minute news and information about the convention. The app will be available to download on Android and iOS operating systems closer to the event.  If you already have the app installed from previous events, you will not have to install a new one – it will be updated closer to the event. Printed schedules will be placed outside of panel rooms daily.

What if I don’t have a smartphone? How can I see a schedule of all that is happening?

You can utilize the Guests and Features tabs on our website for information about the event. Please check back often as these are updated frequently. The Panel schedule will also be posted around the Salt Palace.

How early can I start lining up for a panel?

You can line up for the first panel of the day an hour beforehand. All other panels will not have a wait line unless the panel room is currently full.

Will the panel rooms and ballrooms be cleared out between Panels?

No. Panel rooms and ballrooms will not be completely cleared out in between Panels, with the exception of paid, ticketed events like the Ultimate Xperience. This is standard practice for comic conventions.

How do the Panel lines work?

Each panel room will have two separate lines: one line for VIP members, and one line for Gold Pass and General Admission pass holders. The line for VIPs will be let into the room first, followed by Gold and GA pass holders. Children ages 8 and younger can wait in the VIP line with you.

VIP ticket holders are granted priority entry, but not priority seating. Seating is first come, first served. With the exception of a couple of sections in the Ballroom, Panel rooms will not be cleared between Panels. Press Pass holders will need to join the general admission line.

Will there be overflow rooms for the Panels?

No. Please plan to get in line early for your favorite Panels.

What kind of question should I ask during a panel?

We encourage attendees to ask thoughtful questions during Panels. Asking for personal requests like hugs, handshakes, selfies, etc. or sharing personal stories is not allowed. Please keep questions short, to-the-point, and significant. For instance, you could ask what an actor’s favorite role was or who they have enjoyed working with most. Please note that questions will be screened and posted rules must be followed.

Will there be a Cosplay Contest?

Absolutely! Stay tuned to our Social Media and Newsletter for more details about the Official Cosplay Contest for Salt Lake Comic Con 2017.

Where can I find rules and information about costumes and cosplay?

For rules for Cosplay and Weapons policies, please read our Cosplay Policy/Rules.

What are some of the Special Events you will be having at Salt Lake Comic Con 2017?

More info about all our special events here.

Cosplay Contest Celebration

Comic Con Bash

Geek Speed Dating

What are some of the Features you will have this year?

The Vendor Show Floor and convention is rife with photo opportunities with Salt Lake Comic Con’s Features, so keep your camera or phone ready! See some of our Special Features here.

ATTENDING THE EVENT

Where can I park at the convention and how much does it cost?

Parking can be found in several different places around the convention center at varying price rates. Click here to see a map of parking lots downtown and for more information about parking.

The Salt Palace does offer underground parking at $12 per entry. They typically open at 6:30 AM (no overnight parking). More information here.

Will we be able to take TRAX or FrontRunner to get to Comic Con?

Yes, the Temple Square TRAX stop is just a few blocks north of the Salt Palace. You may carry your Cosplay weapons on board, but you may not brandish them as if you were going to use them on someone.

Is there are a map of the Convention Center?

Maps of the Salt Palace, Vendor Hall layout and Panel Rooms are available on the official Salt Lake Comic Con mobile app and printed maps will also be available at the convention.

Which hotels should I stay in?

Get the most out of your Salt Lake Comic Con Fan Xperience in March by booking a hotel room downtown. Salt Lake Comic Con has reserved discounted room blocks at downtown Salt Lake City hotels to guarantee a place for all of our visiting attendees to spend the night. Click here to see a list of participating hotels and make sure to book through Salt Lake Comic Con for the best deal!

Where is there to eat nearby?

Visit our Travel to Salt Lake city page for information about parking, places to eat, discounted hotels and more

Can I bring my own camera?

Yes! We highly encourage you to do so, as there will be lots to photograph! However, please be respectful and do not take photographs of any attendee, cosplayer or celebrity guest without their permission.

Can outside books and posters be brought in?

Yes.

Are backpacks, purses or shoulder bags allowed?

Yes. Keep in mind they are subject to search.

Will there be lockers or a coat check to store my stuff while at the convention?

No. We apologize for any inconvenience.

Will there be internet access at the convention?

The internet connection will be very weak due to the sheer number of people in attendance. Do not plan to rely on your smart phone’s internet connection while you are at the event. The Salt Lake Comic Con Mobile App does not need internet in order to send you push notifications about schedule changes.

Will there be charging stations for my phone/tablet?

Generally, no. However, there will be wall outlets throughout the convention center you can use.

Is outside food allowed inside the Salt Palace?

No. Exceptions will be made for people with food sensitivities or medical conditions. Small snacks and baby food are okay.

Is there a designated smoking area at the Salt Palace?

Indoor smoking of any kind is prohibited at Salt Lake Comic Con events. Per the Salt Palace Convention Center’s smoking policy: “Utah law prohibits smoking in any public space in the facility. This includes Vendor Hall, exhibit halls, rest rooms, lobbies, corridors and meeting rooms. Use of e-cigarettes is also prohibited. Smokers must be at least 25 feet away from any entryway to be in compliance with the Utah Clean Air Act.”

Is there a Lost and Found?

During the convention, the Lost and Found will be located at the Salt Lake Comic Con Information booths. After the convention is over, Salt Lake Comic Con will have the lost items at our offices. Please email us at support@slcomiccon.com with a complete description of the item,  your contact information, and put “lost item – _______” as your subject line.

How safe is it to attend?

Salt Lake Comic Con has a NO HARASSMENT Policy.

VENDORS

Where can I sign up to become a Vendor or Artist at Salt Lake Comic Con 2017?

Sign up for updates about becoming a Vendor or Artist at Salt Lake Comic Con 2017 here.

What’s the difference between a Vendor Booth and a Vendor Table?

Vendor Booths are 10′ x 10′ or larger and are for a person or company who sells a specific or variety of pop-culture products or services for the consumer (ex: clothing, art work, posters, novelty items, action figures, costumes, video games, etc). Vendor Tables are smaller in size (4′ x 6′) and are intended for smaller businesses who sell manufactured goods (ex: t-shirts, souvenirs, plushies, wholesale items, independent distributors).

What’s the difference between an Artist Alley Table and a Crafter Vendor Table?

Artist Alley Tables are for artists who sell 2-D artwork. This includes sketches, prints, graphics, illustrations, original comic books and original books, etc. Crafter Vendor Tables are for selling original items that are created by you. These items cannot be ordered anywhere else but through you (ex: sculptures, handcrafted jewelry, sewn or crocheted items, etc). Items must be approved in order to get Crafter price.

How do I reserve a Vendor Booth, Vendor Table, Artist Alley Table or Crafter Vendor Table for an upcoming event?

Vendor Booths, Vendor Tables, Artist Alley Tables, and Crafter Vendor Tables for Salt Lake Comic Con 2017 are available here.

I’m a Food Vendor. How can I be part of an upcoming event?

For offering food services at our events, please go through Utah Food Services at 801-347-4704.

I am a Vendor, can I go to Panels?

Yes. With an Exhibitor Pass, you can access to everything General Admission attendees can, including Panels, Photo Ops, Autographs, Special Events and Ultimate Experiences.

I have a special question about being a Vendor. Who do I contact?

For Vendor, Artist Alley, and Dealer table support, please submit your question or concern through the Ticket Support form.

PRESS

I am with the Press and would like to apply for a Press Pass.

Press Pass Registration for Salt Lake Comic Con 2017 has not begun. You may contact us at pr@slcomiccon.com for press related questions.

VOLUNTEER

I want to volunteer!

Volunteer applications for Salt Lake Comic Con 2017 will open on Monday, May 8, 2017. Sign up here for updates. For now, make sure that you are in the Volunteer Group on Facebook where we will be posting all announcements about the Volunteer program.

If I volunteered for the last event, am I already signed up to volunteer again?

No. You will need to re-apply and go through the Registration process again to be a Volunteer for Salt Lake Comic Con 2017. The application to Volunteer for Salt Lake Comic Con 2017 will be available on Monday, May 8, 2017.

What is the age limit to volunteer?

You must be at least 18 years old to volunteer.

I want to be your photographer/videographer!

If you are with the Press, you can request a press pass here when press applications open. If you want to apply to be a volunteer photographer or videographer for our Media Team, please submit your online portfolio through the General Contact form.

ADA FAQ

What is ADA?

ADA is shorthand for Americans with Disabilities Act. The ADA Team provides assistance

that allows a person with a disability to have the opportunity to participate.

Can I rent a wheelchair for the event?

The Salt Palace Business Center handles all wheelchair rentals directly, they can be

reached at 385-468-2228. They have limited numbers and frequently are sold out, so call

as early as you can to guarantee a wheelchair. You may also bring your own or one rented

from another location.

I use a wheelchair, but I’d like to stand for my photo op, is this possible?

The ADA volunteers can provide assistance with the wheelchair if you would like to stand

for your photo op, moving the wheelchair out of the picture and back to you when the photo

is complete.

Do I need a special badge or wristband to identify myself as ADA?

A badge or wristband to identify yourself as ADA is not required, but may be available from

the ADA captains or Manager.

Is there reserved Handicap accessible parking?

We do not have parking reserved for the event, however ParkingSLC.com is a great

resource to find accessible lots and plan your trip.

Do you have ASL interpreters available?

We will have ASL interpreters available on site for panels, Photo Ops, and Autographs.

Interpreters are scheduled for every panel in the Grand Ballroom, however for smaller

panels, photo ops or autographs, you will need to request this service in advance by

completing the form or at the Main Info Booth once you get to the event.

Will there be a place I can take my special needs child away from the crowd?

Yes, We have both a quiet room and a Nursing Mother’s Room.

  • Nursing mother’s room 253 A
  • Quiet room 253 B

How do I access ADA for Panels?

Please arrive at the room of your panel 10 minutes prior to scheduled start time. When you

are there, inform a Captain of that panel that you request ADA accommodations. They will

work with you.

  • We will have dedicated Ability team Volunteers for the Grand Ballroom. If you are using a

wheelchair, you will be assigned to one of several designated sections located throughout

the Ballroom.

  • If the panel requires a ticket to enter, the same is expected for ADA.
  • Remember, rooms fill up quickly, and all seating is on a first-come, first-served basis, so
  • ADA seating may not be available if you wait until the last minute to get to the room. It is

very important to plan ahead and make sure you arrive a little early.

  • If you are deaf and want to attend a panel outside of the Grand Ballroom, please complete

the form i n advance or request an interpreter at the Main Info Booth once you get to the

event.

Due to my medical condition, I can’t stand for long periods of time and waiting in line is

difficult, can ADA help me?

Photo Ops and Grand Ballroom panels will each have an ADA waiting area, with chairs

available for those who can’t stand for extended periods of time.

  • Please arrive at the ADA waiting area no more than 15 minutes before your scheduled

photo op or panel, as space is limited.

  • In Celebrity Row, find the nearest ADA Volunteer, and let them know which Celebrity you

would like to meet. The volunteer will then work with that celebrity’s team to find the best

path to safely get you to the celebrity without breaking fire or safety code.

  • If you would like to get a “selfie” with the celebrity, and the celebrity allows it, the volunteer

can use your phone to take a picture of both you and the celebrity.

Can my family/assistant accompany me in ADA lines and seating?

○ For Photo Ops and Autographs, we will keep your group together.

○ In the panel rooms, we will do our best to keep groups together. However, if space is

limited, you may be asked to limit your group to 1 additional person.

Can I bring my Service Animal?

Only service dogs will be allowed at Salt Palace. According to the Utah State law regarding

service dogs: “Service animal” includes any dog that is trained, or is in training, to do work or

perform tasks for the benefit of an individual with a disability, including a physical, sensory,

psychiatric, intellectual, or other mental disability; performs work or tasks, or is in training to

perform work or tasks, that are directly related to the individual’s disability.

ADA FAQ

● What is ADA?

○ ADA is shorthand for Americans with Disabilities Act. The ADA Team provides assistance

that allows a person with a disability to have the opportunity to participate.

● Can I rent a wheelchair for the event?

○ The Salt Palace Business Center handles all wheelchair rentals directly, they can be

reached at 385-468-2228. They have limited numbers and frequently are sold out, so call

as early as you can to guarantee a wheelchair. You may also bring your own or one rented

from another location.

● I use a wheelchair, but I’d like to stand for my photo op, is this possible?

○ The ADA volunteers can provide assistance with the wheelchair if you would like to stand

for your photo op, moving the wheelchair out of the picture and back to you when the photo

is complete.

● Do I need a special badge or wristband to identify myself as ADA?

○ A badge or wristband to identify yourself as ADA is not required, but may be available from

the ADA captains or Manager.

● Is there reserved Handicap accessible parking?

○ We do not have parking reserved for the event, however ParkingSLC.com is a great

resource to find accessible lots and plan your trip.

● Do you have ASL interpreters available?

○ We will have ASL interpreters available on site for panels, Photo Ops, and Autographs.

Interpreters are scheduled for every panel in the Grand Ballroom, however for smaller

panels, photo ops or autographs, you will need to request this service in advance​ by

completing the form or at the ​Main Info Booth once you get to the event.

● Will there be a place I can take my special needs child away from the crowd?

○ Yes, We have both a quiet room and a Nursing Mother’s Room.

■ Nursing mother’s room 253 A

■ Quiet room 253 B

● How do I access ADA for Panels?

○ Please arrive at the room of your panel 10 minutes prior to scheduled start time. When you

are there, inform a Captain of that panel that you request ADA accommodations. They will

work with you.

○ We will have dedicated Ability team Volunteers for the Grand Ballroom. If you are using a

wheelchair, you will be assigned to one of several designated sections located throughout

the Ballroom.

○ If the panel requires a ticket to enter, the same is expected for ADA.

○ Remember, rooms fill up quickly, and all seating is on a first-come, first-served basis, so

ADA seating may not be available if you wait until the last minute to get to the room. It is

very important to plan ahead and make sure you arrive a little early.

○ If you are deaf and want to attend a panel outside of the Grand Ballroom, please complete

the form i​n advance or request an interpreter at the Main Info Booth once you get to the

event.

● Due to my medical condition, I can’t stand for long periods of time and waiting in line is

difficult, can ADA help me?

○ Photo Ops and Grand Ballroom panels will each have an ADA waiting area, with chairs

available for those who can’t stand for extended periods of time.

○ Please arrive at the ADA waiting area no more than 15 minutes before your scheduled

photo op or panel, as space is limited.

○ In Celebrity Row, find the nearest ADA Volunteer, and let them know which Celebrity you

would like to meet. The volunteer will then work with that celebrity’s team to find the best

path to safely get you to the celebrity without breaking fire or safety code.

○ If you would like to get a “selfie” with the celebrity, and the celebrity allows it, the volunteer

can use your phone to take a picture of both you and the celebrity.

● Can my family/assistant accompany me in ADA lines and seating?

○ For Photo Ops and Autographs, we will keep your group together.

○ In the panel rooms, we will do our best to keep groups together. However, if space is

limited, you may be asked to limit your group to 1 additional person.

● Can I bring my Service Animal?

○ Only service dogs will be allowed at Salt Palace. According to the Utah State law regarding

service dogs:

“Service animal” includes any dog that is trained, or is in training, to do work or

perform tasks for the benefit of an individual with a disability, including a physical, sensory,

psychiatric, intellectual, or other mental disability; performs work or tasks, or is in training to

perform work or tasks, that are directly related to the individual’s disability.

* All FAQ and Policies are Subject to Change – Last Update 4/6/2017

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