What is the RFID system?
Salt Lake Comic Con is using RFID (Radio Frequency Identification) wristbands. These are individual and personalized to your ticket through a unique microchip in the wristband. This will make your convention experience better, smoother, easier, FASTER, and more fun! These microchips also ensure counterfeiters can’t make or sell fake SLCC wristbands.
What is an RFID wristband?
Your wristband is your ticket to the event. It is the same as cash. This wristband is non-refundable and non-transferable. You must wear your wristband at all times while attending the convention.
How do I get the RFID wristband?
All tickets for ages 9+ automatically receive the RFID wristband, which will be mailed out in advance if order is placed by the wristband shipping deadline, Monday, August 14, 2017, and is subject to change. Wristbands are mailed out in batches. You will receive an email from GrowTix when your order is pulled for shipping. Please allow up to 10 business days for it to arrive. An additional shipping charge is mandatory for purchase and collected as part of the checkout process. Once you receive the RFID wristband, you will have to activate it online in your name and can then use it as your ticket to enter the event. If you are purchasing your ticket after the deadline, you will need to pick up your wristband at Pre-Registration or Registration at the event. Discounted admission tickets for Salt Lake Comic Con 2017 (i.e. Teacher, Military, Student, First Responder) WILL be shipped if purchased by Monday, August 14, 2017.
How do I activate my RFID wristband? Why do I need to?
Activating your wristband is required. Activate your wristband by visiting SaltLakeComicCon.com/RFID. Once activated, we can look up your wristband in the system and replace it if it has been lost. Activating your wristband will also allow you to breeze past the Registration Lines and head right to the Entrance Line to keep things moving so you spend your time having fun.
Can you replace my wristband if it has been lost?
We can only replace your wristband if it has been activated. If you lost your wristband, you will need to go to Pre-Registration or Registration at the event to get a new one and have your old one deactivated. Please note that there will be a $5 fee assessed for all lost wristbands that have to be replaced.
When will I receive my RFID wristband?
We have not started shipping orders just yet, stay tuned for an announcement! All ticket wristbands will be mailed out in advance if order is placed by the wristband shipping deadline 8/14/2017, and is subject to change. Wristbands are mailed out in batches. You will receive an email from GrowTix when your order is pulled for shipping. Please allow up to 10 business days for it to arrive. This applies only to orders shipped within the continental U.S. (excluding Southern states), and is dependent on the mail carrier for timely delivery. Discounted wristbands for teachers, students, military, first responders and seniors (60+) and promotional discounted tickets will be shipped if the order is placed by the shipping deadline 8/14/2017.
What if I won my ticket, will I still be mailed my RFID wristband?
For those who won their ticket vouchers, you will need to pick up your wristband at Pre-Registration or Registration at the event.
How do I get a children’s wristband for my child?
Green or white/black checked paper wristbands are for kids ages 2-8. These do not have RFID chips in them. Each adult pass will include two $5 vouchers until Thursday, May 18, 2017. These can be used for admission for two children ages 2-8. Babies under 2 years old do not require a wristband for admission. For children ages 9 through high school, we suggest you purchase a Student Pass. If you order passes after this deadline, the Child Passes are no longer free and will cost $5. If you did qualify for the free passes and you have more than two children per adult pass, you will need to pay $5 for additional Child Passes.
What is the Wristband Shipping Deadline?
The shipping deadline is 8/14/2017 at 11:59pm MST. All orders purchased after this date will need to come to our Pre-Registration and Registration events. If you did not receive a child’s pass with your adult pass in the mail AND you ordered before the deadline (5/18/17), you can still pick these child wristbands up at our Pre-registration or Registration events. We will not be shipping anything out after this date.
Do I still have to print out my ticket now that it’s an RFID wristband?
Your wristband is your entry to the event. You do not need to print out your pass if you already have your wristband and have activated it in your name. We do, however, recommend printing out and bringing the QR code for any other products you may have purchased such as Photo Ops, Autographs, and tickets to Paid Special events and Ultimate Xperiences, or in the case where you did not receive your wristband and have to pick it up at the event.
Can’t I use my smartphone or tablet to bring up the ticket and enter?
Yes. If you can pull up the ticket/product’s QR code on your smartphone or tablet, you can use that instead. If you can’t do that, just bring your ID and the credit card you used to purchase the ticket to Registration and we can look up your ticket in our system.
What is RFID Registration all about? Why do I need to Register my RFID band?
If you buy in advance before the wristband shipping deadline of 8/14/2017, your wristband will be shipped to you and you will not need to attend Registration or Pre-Registration.
If you do not buy your ticket by the wristband shipping deadline of 8/14/2017, do not receive your wristband in time, were gifted your ticket from somebody, won your ticket, or otherwise had a problem receiving your wristband, you will have to attend Pre-Registration or wait in the Registration line at the Salt Palace before you can enter the event. Please plan accordingly. We typically offer Pre-Registration the day before the event at the Salt Palace Convention Center. We highly recommend attending Pre-Registration.
If I have to leave, how do I re-enter with my RFID wristband?
RFID scanners will be located near the exits. To ensure that your re-entry is as smooth and quick as possible, please make sure that you scan yourself out as you leave. If you do not scan yourself out of the building, you will have to go to a Customer Service booth (which may have a line) to get your wristband reset.
What is included in my shipped package? Will I need to pick anything up at the event?
Your wristband and instructions on activating it will be included in your package. Your activated wristband is your credential to get into the show. For Gold and VIP Passholders, it will also include your lanyard, badge, t-shirt (if applicable), and small collectible. Anything additional, such as posters, will be picked up at Registration at the event.
I did not receive / there is a problem with my wristband that was shipped to me.
Please email us at RFID@slcomiccon.com and your wristband issue will be resolved promptly.